Placing an Order

To place an order, you must select products through our website or application, add them to your shopping cart, review the items together with your shipping address and billing information, apply any applicable promotional or discount codes, select your preferred payment method, and authorize the transaction. Upon successful processing of your payment, you will receive an order confirmation email containing an order reference number for your records.

Contract Formation

Submission of an order constitutes an offer to purchase the selected products at the listed price, subject to these Terms. A binding contract between you and the Company is formed upon our issuance of an order confirmation email. We reserve the right, at our sole discretion, to refuse or cancel any order where: (a) stock availability cannot be confirmed; (b) fraudulent activity is suspected; (c) your account or payment information exhibits irregular patterns; (d) a technical or administrative error has affected the order; or (e) we are unable to fulfil the order due to supply chain constraints. In such cases, we shall notify you and arrange for any payment received to be credited in accordance with our Store Credit Policy.

Order Modification

Once an order is placed, modifications are not permitted after our order confirmation email has been issued. Prior to confirmation, you may contact us at legal@houseofmer.in to request an amendment. Following confirmation, orders cannot be modified; you may initiate an exchange in accordance with Section 9 below.

Order Quantity Limits

We reserve the right to impose reasonable limits on the quantity of products that may be ordered by a single User in a single transaction or over any given period, in order to prevent stockpiling, fraudulent purchases, or supply chain disruption.